The Bellman is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner.
Load and unload luggage carts.
Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.). Inspect guest’s room to ensure it is in order and that supplies are adequate.
Explain features of the room including operation of radio, television, telephone, in-room movie system, etc.
Check/store luggage for arrivals and departures with luggage tags.
Deliver messages to meeting rooms.
Deliver flowers, laundry and packages to guestrooms.
Assist with room changes.
Maintain current listing of local and area attractions, special events and activities.
Maintain list of local transportation guides, churches, sports arenas, etc.
Assist Housekeeping with guest requests.
Ensure lobby reader board is correct.
Provide information, maps and directions as required.
Answer console to assist guest service agents.
Show guestrooms and suites as needed and emphasize the hotel’s amenities.
Our ideal candidate has preferably:
Work experience in a similar role in 4* or 5* hotels
Arabic, Russian or German language skills is a plus
Excellent communication skills
Proactive and customer focused approach
UAE driving license is an advantage, not necessary